Your customers are digital, and they prefer to interact with you digitally as well. Learn how you can improve customer satisfaction by deflecting high friction inquiries from self-service to channels that are easy for your customer to use. Reduce inefficiencies and high effort interactions with your customers by meeting them where they already are!

Download this free report and learn:

  • Why customer-centric transitions from self-service improve customer satisfaction
  • What channels are considered low friction and why
  • Key challenges you can avoid by utilizing messaging channels
  • How you can leverage technology to optimize customer journeys to drive better outcomes

low friction customer service

65% of customers shifted to chat when self-service fails, and as messaging frequency continues to rise, messaging channel adoption will outpace channels like phone, email and even automated chat boxes.