Your customers want frictionless, easy, and immediate help when reaching out and they want it on their preferred channels.
Arm agents with complete information about the customer and with context of their past interactions
Gain visibility into team efficiency and schedule adherence and have the data necessary to meet response and resolution time SLAs
Enable teams to handle larger volumes with smart automations that route messages based on topic, language, or skill
Increase customer loyalty while reducing operating costs
Serve customers on via messaging on Facebook, Twitter, Messenger, in-app, and your website
Work within a single platform with a simple workflow that makes it effortless for agents to handle volumes across all channels you support
Incorporate messaging-based interactions into your overall engagement and service strategy and transform your contact center into a competitive differentiator
Our guests don’t see the difference between digital and physical customer experiences. Sparkcentral helps us enhance the care we are provide digitally and build and maintain personal connections.
Director, Guest Experience, WestJet
As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring it to full resolution. Sparkcentral really allows us to take ownership of issues, regardless of where our customers are reaching out.
Tech Support Lead, DreamHost