social customer service
Customer Service Made Effortless for

Fully resolve customer service issues on social and messaging channels with the leading customer engagement platform

Your customers want frictionless, easy, and immediate help when reaching out on digital messaging channels.

sparkcentral - customer care software

Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them in the same way as phone and chat.

Complete Information
Arm agents with complete information about the customer and with context of their past interactions

Team Efficiency
Gain visibility into team efficiency and schedule adherence and have the data necessary to meet response and resolution time SLAs

Smart Automations
Enable teams to handle larger volumes with smart automations that route messages based on topic, language, or skill

Companies that use messaging achieve 2.9x greater annual increase in NPS and 25% greater annual growth in revenue than those who do not.

– Aberdeen, 2017

Increase customer loyalty while reducing operating costs

  1. Serve customers on messaging channels such as Facebook, Twitter, Messenger, In-App, and more

  2. Work within a single platform with a simple workflow that makes it effortless for agents to handle volumes across all channels you support

  3. Incorporate messaging-based interactions into your overall engagement and service strategy and transform your contact center into a competitive differentiator

Our guests don’t see the difference between digital and physical customer experiences. Sparkcentral helps us enhance the care we are provide digitally and build and maintain personal connections.

westjet mike byrom

Mike Byrom
Director, Guest Experience, WestJet

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As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring it to full resolution. Sparkcentral really allows us to take ownership of issues, regardless of where our customers are reaching out.

sean hubbard dreamhost

Sean Hubbard
Tech Support Lead, DreamHost

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We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!

Karen

Karen O’Brien
VP of Global Social Media at Western Union

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Trusted by loved brands

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Emirates
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hire train and retain social customer service agents

Increase Efficiency; Save Money

Agents who work on messaging channels can handle 10x more conversations per hour than phone and 5x more than chat agents.

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Resolve 100% of customer issues securely, quickly, and at scale

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