Social Media Customer Service, Service Support Software - Sparkcentral

Product
- - Product Overview
  Provide customer service across digital messaging channels at scale
  - Agent Operations
  Leverage a workflow built with your agents in mind
  - Reporting and Analytics
  Understand and optimize customer experiences with metrics and reports
- - Messaging Apps
  Provide swift and scalable care on the most popular apps
  - Social Media
  Provide seamless digital care that results in full issue resolution
  - In-App Messaging
  Give customers direct access to service & support in your mobile app
Resources
- - Guides
  How-to guides on best practices for your digital care team
  - Case Studies
  Results our customers have achieved since leveraging the Sparkcentral platform
  - Reports
  The latest data and industry trends for digital customer care
- - Datasheets
  Feature overviews and industry-specific best practices
  - Webinars
  Leading brands in digital customer care showcase their best practices, strategies, and policies
  - Videos
  How enterprise brands are providing effortless customer service
Why Us
Customers
Blog

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social customer service

Customer Service Made Effortless for

Fully resolve customer service issues on social and messaging channels with the leading customer engagement platform

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Your customers want frictionless, easy, and immediate help when reaching out on digital messaging channels.

sparkcentral - customer care software

Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them in the same way as phone and chat.

Complete Information
Arm agents with complete information about the customer and with context of their past interactions

Team Efficiency
Gain visibility into team efficiency and schedule adherence and have the data necessary to meet response and resolution time SLAs

Smart Automations
Enable teams to handle larger volumes with smart automations that route messages based on topic, language, or skill

Companies that use messaging achieve 2.9x greater annual increase in NPS and 25% greater annual growth in revenue than those who do not.

– Aberdeen, 2017

Increase customer loyalty while reducing operating costs

Serve customers on messaging channels such as Facebook, Twitter, Messenger, In-App, and more
Work within a single platform with a simple workflow that makes it effortless for agents to handle volumes across all channels you support
Incorporate messaging-based interactions into your overall engagement and service strategy and transform your contact center into a competitive differentiator

Our guests don’t see the difference between digital and physical customer experiences. Sparkcentral helps us enhance the care we are provide digitally and build and maintain personal connections.

westjet mike byrom

Mike Byrom
Director, Guest Experience, WestJet

As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring it to full resolution. Sparkcentral really allows us to take ownership of issues, regardless of where our customers are reaching out.

sean hubbard dreamhost

Sean Hubbard
Tech Support Lead, DreamHost

Trusted by loved brands

jetblue

western union

Emirates

hire train and retain social customer service agents

Increase Efficiency; Save Money

Agents who work on messaging channels can handle 10x more conversations per hour than phone and 5x more than chat agents.

Download ROI guide

setting up social care team

retail playbook customer service

invest in social customer care

Resolve 100% of customer issues securely, quickly, and at scale

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