Customer-centric enterprises worldwide partner with Sparkcentral to decrease phone calls, eliminate email, and replace live chat support volumes while drastically improving customer satisfaction rates.
An Enterprise-grade Automated Messaging Distribution (AMD) platform
Enterprise contact centers operate an ACD to manage large volume customer service interactions on traditional and mainly synchronous channels like voice, live chat, and email. Similarly, our purpose-built AMD provides an unparalleled feature set for powering a scalable and cost-efficient messaging customer service operation for all digital channels.
All the digital channels your customers use
Engage on public social
- Facebook (incl. dark posts)
Build your own proprietary
Messaging Channels in weeks
- In-app Messaging SDK
- On-web Messaging SDK
- Mobile Web Messaging SDK
Leverage globally popular
- Facebook Messenger
- Twitter DM
- SMS (bi-directional)
- WhatsApp* (coming soon)
- WeChat* (coming soon)
Why a messaging-first customer service strategy makes sense
Support costs are significantly lower with messaging
72% of consumers text someone before they call them
5 billion global consumers use messaging apps daily
89% of consumers would prefer to message businesses
20 points higher CSAT score than voice channels
We’ve grown Western Union’s social care requests by 50x in the last three years. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!
VP of Global Social Media
The first thing we loved was the clean and simple user interface. From a partnership perspective we found it a pleasure to work with the Sparkcentral team.
Sr. Manager, Training & QA