Consumer brands worldwide partner with Sparkcentral to decrease phone and email support volumes while drastically improving customer satisfaction rates.
Your customers want frictionless, easy, and immediate help when reaching out and they want it on their preferred channels.
Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them via digital messaging in the same way as phone and chat.
Complete Information
Arm agents with complete information about the customer and with context of their past interactions
Team Efficiency
Gain visibility into team efficiency and schedule adherence and have the data necessary to meet response and resolution time SLAs
Smart Automations
Enable teams to handle larger volumes with smart automations that route messages based on topic, language, or skill
Companies that use messaging achieve 2.9x greater annual increase in NPS and 25% greater annual growth in revenue than those who do not.
– Aberdeen, 2017
Increase customer loyalty while reducing operating costs
Serve customers on via messaging on Facebook, Twitter, Messenger, in-app, and your website
Work within a single platform with a simple workflow that makes it effortless for agents to handle volumes across all channels you support
Incorporate messaging-based interactions into your overall engagement and service strategy and transform your contact center into a competitive differentiator
We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!
Karen O’Brien
VP of Global Social Media at Western Union
Trusted by loved brands
