Your customers want frictionless, easy, and immediate help when reaching out on digital messaging channels.
Arm agents with complete information about the customer and with context of their past interactions
Gain visibility into team efficiency and schedule adherence and have the data necessary to meet response and resolution time SLAs
Enable teams to handle larger volumes with smart automations that route messages based on topic, language, or skill
Increase customer loyalty while reducing operating costs
Serve customers on messaging channels such as Facebook, Twitter, Messenger, In-App, and more
Work within a single platform with a simple workflow that makes it effortless for agents to handle volumes across all channels you support
Incorporate messaging-based interactions into your overall engagement and service strategy and transform your contact center into a competitive differentiator
Our guests don’t see the difference between digital and physical customer experiences. Sparkcentral helps us enhance the care we are provide digitally and build and maintain personal connections.
Director, Guest Experience, WestJet
As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring it to full resolution. Sparkcentral really allows us to take ownership of issues, regardless of where our customers are reaching out.
Tech Support Lead, DreamHost
We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!
VP of Global Social Media at Western Union