Provide seamless digital care that results in full issue resolution with the Sparkcentral Customer Engagement Platform. Optimize and scale your enterprise’s digital care on social channels.
Resolve customer support issues on social channels
Customers are more likely to interact with brands on social media for customer service than for marketing purposes. Are you prepared to serve your customers on Twitter, Facebook, and other social channels? Our optimized workflow provides a streamlined experience with the ability to securely collect customer information.
As our customers are increasingly social and mobile, it is essential that we have a fully integrated program in place to serve them across digital channels. Partnering with Sparkcentral has enabled us to scale customer support for a highly engaged digital community consisting of over 10 million people across the world.
Karen O’Brien, VP of Global Social Media at Western Union