SMS for Customer Care

Sparkcentral for SMS lets businesses serve customers over SMS texting, one of the most popular messaging channels on the planet.

Engage with your customers on the most ubiquitous channel

90% of SMS text messages are read within 3 minutes by the intended recipient. That puts it way in front of any other communication channel. SMS is personal, and thus an ideal medium to provide personalized customer care.

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One dashboard for all messaging channels

Sparkcentral provides one centralized agent dashboard and reporting to provide personalized customer service on social media and messaging combined, so that new channels are fully integrated on day 1, not new siloes in your customer service ecosystem. SMS is no exception, and having a consolidated overview of all incoming service channels is key to be able to scale messaging customer service.

What SMS can do for customer service

Use cases can span from simple outbound notifications (booking or purchase confirmations, order receipts, delivery notifications, payment or appointment reminders, two-factor authentication, …) to customer service and support (billing inquiries, product updates, engagement with personal advisors, customer onboarding activities, handling of urgent issues, …)

Ready to Take your SMS Customer Service to the Masses?

When you put Sparkcentral to use you receive more than a proven platform, you also get expert guidance and playbooks designed to make your team more successful.

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