Live Chat through In-App & In-Web Messaging

Do you offer live chat on your website today? There is a better way. Our asynchronous messaging solution, embedded in your website or mobile app, looks just like web chat, except it is way better – for your customers and for your business.

 

A lot of things are broken with traditional live chat. Were you ever forced to wait for minutes while an agent was working on something and you wondered “Why can’t I just go on with my life while customer service takes care of my issue and updates me when they’re done?”

Exactly.

There is a reason why most if not all younger brands skip legacy voice and email altogether and go all in with Messaging for their customer service. We call them the “skippers”…

Benefits of Asynchronous Messaging

Familiar
Billions do it with friends, would LOVE to do it with businesses

Convenient
Start a conversation on any channel (eg. Web), take it with you to any other (eg. Mobile); communicate on your terms

Effortless
Get help when you need it, through a simple message, with fast response times

Time-Saving
Never wait on hold, never repeat yourself again

Contextual
View entire chat history across channels, paired with customer details

Cost-Effective
Higher productivity for your agents, lower cost than voice, email, even live chat

Secure
Login-protected in-web and in-app, end-to-end encrypted in WhatsApp

Integrated

People: Combine your social media and live chat teams into a central messaging team
Systems: 360 view of customer across voice/email and messaging through your CRM

The Sparkcentral Messaging SDK offers unparalleled ease of use for integrating live messaging into both your mobile apps and your websites

We evaluated several SDKs for in-app and in-web chat, and the Sparkcentral SDK turned out to be the easiest to integrate and use
Gerrit Schalenbourg, Head of Technology at Appwise

Product Demonstration

Sparkcentral In-App and In-Web Messaging Differentiators

Sparkcentral Live Chat Differentiators

Use rich media and buttons in your messages

Leveraging our advanced messaging framework, agents can easily enrich messages with elements such as buttons to take advantage of rich media, something simpler channels such as SMS cannot provide.

Embed buttons in messages

Embed NPS or CSAT surveys right into the messaging experience

Agents can choose from freely configurable survey questions that allow them to quickly gather feedback while the customer is still engaging with you.

Let customers send their locations

Use location requests to help agents quickly find answers to questions about store location, transportation, logistics and others.

Let customers share location, send files

Simplify intent classification and improve routing

Provide a quick select menu to simplify how your customers can communicate their intent so that you can route the conversation to the right team.

Use Date and Time Pickers

Pre-configured date and time pickers speed up the negotiation process of finding the best time for appointments or reservations.

It’s time to replace Live Chat with Live Messaging

If we have peaked your interest, please get in touch with us to experience first hand what we can do for your customer service.

Request a Demo