What are the right customer feedback channels for “Voice” of the Customer programs? So the other day I got ready to head......
Customer service organizations have traditionally been steered by two main business drivers: keeping costs under...Read More
Sparkcentral is an official WhatsApp Business Solution Provider, one of the first to launch Companies...Read More
Sparkcentral recently had the pleasure of inviting Ian Jacobs, Principal Analyst at Forrester, to join...Read More
Agents make up the heart of the contact center. Every day, they assist hundreds of...Read More