Delight your customers and ignite your team’s productivity with rapid responses, shorter handle times, and swift resolution time.
Monitor and track engagement metrics, trends, and team productivity.
Boost productivity, reduce errors and share knowledge with team chat, collision control and automated workflows.
Empower enterprise support teams to quickly address complex issues and build a relationship with every single customer and deliver a consistent, deep customer experience.View Press Release
Creates and maintains 1:1 relationships between individual agents and customers, no matter how much time passes or how interactions change.
Ensures that the same agent is always matched with the same customer, helping customers feel like VIPs with personalized service.
Accurately report on resolution time, empowering agents with insights that precisely measures and drives performance.