Customer service in the age of impatience
Deliver meaningful social and mobile customer service with the leading customer engagement platform
Deliver on your brand’s promise
Don’t let technology hold you back
We know you care about your customers, so make sure they know it too. We’re here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way. Make it easy for your customers to reach you and provide them with amazing service regardless of the way they contact you.
Create amazing experiences
The Sparkcentral Customer Engagement Platform
For your customers
From Twitter to Facebook to Messenger to SMS and beyond, make it easy for your customers to reach you and provide amazing service no matter the channel.
For your agents
Maximize customer satisfaction with a platform built to help you easily resolve customer issues.
For your managers
Measure customer satisfaction, track team performance and use your data to optimize your team’s productivity.
Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform.
Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them on social channels in the same way as phone and chat.
Collect and verify personally identifiable information (PII) in a secure manner
Build a comprehensive picture of the customer by pulling in important contact attribute information from your CRM platform
Incorporate customer interactions on social channels into the overall customer record