Introducing In-App Messaging for the Enterprise

Deliver amazing customer service with Sparkcentral, the first channel-agnostic, enterprise customer engagement platform.

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Creating Mobile Apps that Appeal to Millennials? Join a Live Webinar Oct. 20 to Learn More!

Empower your team to exceed customer service expectations with the first unified, channel-agnostic customer engagement platform.

Respond and Resolve

Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters – delighting your customers.

Engage and Delight

Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.

Unify Customer Profiles

Get to know your customers across unified CX touchpoints while creating, delivering and indexing events across the customer lifecycle.

“It’s not so much the problems that we can see, it’s the problems that we can’t see and what’s vitally important is to have a partner that can help us resolve those problems.”

Mark Davis, Vice President, Customer Service Operations

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Mark Davis, T-Mobile

Latest News

How T-Mobile is Delivering Customer Service at the Speed of Now

We have more choices today than we ever have. Need a bottle of water? Go to any gas station, supermarket, corner store- wherever and you’re faced with a decision. Which water bottle out of the 10 options will best quench your thirst? While we may not need multiple bottles to choose from,

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