First Come, All Served

Empower your team to exceed customer service expectations with the first unified, channel-agnostic customer engagement platform

Laptop and smartphone portraying In-App Messaging
  • T-Mobile logo
  • Netflix logo
  • jetBlue logo
  • Delta logo
  • Western Union logo
  • Sears logo

NEW WEBINAR The Mobile Channel And Crm: The Most Personal Channel - Live Webinar Dec. 2 Learn More!

Respond and Resolve

Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters – delighting your customers.

Engage and Delight

Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.

Unify Customer Profiles

Get to know your customers across unified CX touchpoints while creating, delivering and indexing events across the customer lifecycle.


Sparkcentral Secure Authentication

Protect Your Customer Data and Your Brand Reputation with Secure Authentication

Think Twitter, Facebook and other social networks are secure? Think again. Social-savvy enterprises like yours are challenged to keep communication channels private and secure while still providing real-time customer service on social.

Deliver the best of both worlds with Sparkcentral Secure Authentication - faster response times, no channel hopping and a branded experience your customers will love.

See More

In-App Messaging for Enterprise Customer Service

Your Customers Are Mobile, Shouldn’t Your Customer Service?

Being able to respond and engage with customers within a mobile app is the last missing piece to having a successful, holistic mobile experience. Sparkcentral's In-App Messaging solution enables service-first brands to provide customers the ability to engage with a live customer service agent through secure messaging without ever leaving their smartphone app.

“Weak mobile customer service is harming customer engagement,” - January 2015, Michael Maoz, CRM Research Vice President and Distinguished Analyst, Gartner.

See More

“It’s not so much the problems that we can see, it’s the problems that we can’t see and what’s vitally important is to have a partner that can help us resolve those problems.”

Mark Davis, Vice President, Customer Service Operations

Watch Case Study

Mark Davis, T-Mobile

Latest News

‘Tis the Season For Merry Customer Service

The holidays are a wonderful time of year. Cozy afternoons with hot chocolate, snow days, rainy days and extended family time. But there’s another side, a side that we know all too well; overbooked flights, weather delays, lost packages, last minute gift buying etc…

See how Sparkcentral can help you impress your customers!

Contact Sales