Social Customer Service Support Software

Real-time. Real Customer Service.

Empower your team to exceed customer service expectations with the first unified, channel-agnostic customer engagement platform

  • Netflix logo
  • jetBlue logo
  • T-Mobile logo
  • Delta logo
  • Western Union logo
  • Sears logo

“It’s not so much the problems that we can see, it’s the problems that we can’t see and what’s vitally important is to have a partner that can help us resolve those problems.”

Mark Davis, Vice President, Customer Service Operations

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Mark Davis, T-Mobile

Respond and Resolve

Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters – delighting your customers.

Engage and Delight

Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.

Unify Customer Profiles

Get to know your customers across unified CX touchpoints while creating, delivering and indexing events across the customer lifecycle.

New!

Sparkcentral Secure Authentication

Protect Your Customer Data and Your Brand Reputation with Secure Authentication

Think Twitter, Facebook and other social networks are secure? Think again. Social-savvy enterprises like yours are challenged to keep communication channels private and secure while still providing real-time customer service on social.

Deliver the best of both worlds with Sparkcentral Secure Authentication - faster response times, no channel hopping and a branded experience your customers will love.

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New!

In-App Messaging for Enterprise Customer Service

Your Customers Are Mobile, Shouldn’t Your Customer Service?

Being able to respond and engage with customers within a mobile app is the last missing piece to having a successful, holistic mobile experience. Sparkcentral's In-App Messaging solution enables service-first brands to provide customers the ability to engage with a live customer service agent through secure messaging without ever leaving their smartphone app.

“Weak mobile customer service is harming customer engagement,” - January 2015, Michael Maoz, CRM Research Vice President and Distinguished Analyst, Gartner.

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Latest News

Customer Service – A View from 35,000 Feet

Twenty years ago, I joined Delta Air Lines. I went to work there not only for the chance to travel the world, but because of the company’s reputation of service and treating people right. I went to work every day knowing that I was connecting people to loved ones and

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See how Sparkcentral can help you impress your customers!

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