Deliver on your brand’s promise

Don’t let technology hold you back

We know you care about your customers, so make sure they know it too. We’re here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way. Make it easy for your customers to reach you and provide them with amazing service regardless of the way they contact you.

Create amazing experiences

The Sparkcentral Customer Engagement Platform

Social Customer

For your customers

From Twitter to Facebook to Messenger to SMS and beyond, make it easy for your customers to reach you and provide amazing service no matter the channel.

customer service agent

For your agents

Maximize customer satisfaction with a platform built to help you easily resolve customer issues.

customer service manager

For your managers

Measure customer satisfaction, track team performance and use your data to optimize your team’s productivity.

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Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform.

New Release!

Enterprise Integrations

Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them on social channels in the same way as phone and chat.

Collect and verify personally identifiable information (PII) in a secure manner

Build a comprehensive picture of the customer by pulling in important contact attribute information from your CRM platform

Incorporate customer interactions on social channels into the overall customer record

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Create relevant, positive and human experiences

Sparkcentral Clients