Respond and Resolve
Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters – delighting your customers.
Engage and Delight
Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.
Unify Customer Profiles
Get to know your customers across unified CX touchpoints while creating, delivering and indexing events across the customer lifecycle.
Sparkcentral Secure Authentication
Protect Your Customer Data and Your Brand Reputation with Secure Authentication
Think Twitter, Facebook and other social networks are secure? Think again. Social-savvy enterprises like yours are challenged to keep communication channels private and secure while still providing real-time customer service on social.See More
In-App Messaging for Enterprise Customer Service
Your Customers Are Mobile, Shouldn’t Your Customer Service?
Being able to respond and engage with customers within a mobile app is the last missing piece to having a successful, holistic mobile experience. Sparkcentral's In-App Messaging solution enables service-first brands to provide customers the ability to engage with a live customer service agent through secure messaging without ever leaving their smartphone app.See More
“It’s not so much the problems that we can see, it’s the problems that we can’t see and what’s vitally important is to have a partner that can help us resolve those problems.”Mark Davis, Vice President, Customer Service Operations
The holidays are a wonderful time of year. Cozy afternoons with hot chocolate, snow days, rainy days and extended family time. But there’s another side, a side that we know all too well; overbooked flights, weather delays, lost packages, last minute gift buying etc…
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