Inspire and enable amazing customer experiences

Real-time customer engagement platform

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leaf New Autumn Release. Learn more

Quickly respond, interact and build trust with customers 1:1 from a channel-agnostic engagement platform

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Engagement Dashboard

Delight your customers and ignite your team’s productivity with rapid responses, shorter handle times, and swift resolution time.

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Reporting & Analytics

Monitor and track engagement metrics, trends, and team productivity.

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Real-time Collaboration

Boost productivity, reduce errors and share knowledge with team chat, collision control and automated workflows.

Amaze your customers

Our customers have reduced response times from over 2 hours to under 10 minutes. That’s a decrease of over 90%!

Customer Case Studies

Delta

“Customer experience doesn’t begin and end with a flight. It’s an ongoing conversation between friends.”

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Delta
Delta

“Sparkcentral’s service-first approach means we can deliver a seamless experience anytime and anywhere.”

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Delta
Delta

“At Dropbox, we value people. We realize that happy employees and happy customers are the key to our success.”

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Delta
New

Sparkcentral Autumn 2014 Release

The Most Efficient Workflow to Resolving Complex Issues through Social Media

Empower enterprise support teams to quickly address complex issues and build a relationship with every single customer and deliver a consistent, deep customer experience.

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Smarter and Friendlier Workflow

Creates and maintains 1:1 relationships between individual agents and customers, no matter how much time passes or how interactions change.

Conversation ownership

Conversation Ownership

Ensures that the same agent is always matched with the same customer, helping customers feel like VIPs with personalized service.

time to resolution

Time to Resolution Reporting

Accurately report on resolution time, empowering agents with insights that precisely measures and drives performance.

See how Sparkcentral can make your customer service team awesome

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