Customer Service Made Effortless
Easily deliver full resolution service on social and mobile with the leading customer engagement platform
Power low effort 1:1 service interactions
The Sparkcentral Customer Engagement Platform
The way to win customer loyalty today is to reduce customer effort in engaging with your company, particularly on social and mobile channels. Customers are 4x more likely to be disloyal if you force them to move from social channels to phone or chat to get their issues resolved. Simply meeting customer expectations of receiving timely and relevant help on their preferred channel can improve customer lifetime value, reduce customer service costs and decrease customer churn. Make receiving, delivering, and measuring social and mobile customer service effortless with Sparkcentral.
For your customers
From Twitter to Facebook to Messenger and beyond, make it easy for your customers to reach you and value their time by providing full service resolution no matter the channel.
For your agents
Make it easy and enjoyable for them to do their work by getting the right messages to the right agent at the right time. Go one step further by arming them with complete and contextual customer information.
For your managers
Have visibility into team performance and lower the cost of servicing customers. Track and measure customer satisfaction, evaluate agent performance and use your data to optimize your team’s effectiveness.
Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform.
Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them on social channels in the same way as phone and chat.
- Collect and verify personally identifiable information (PII) in a secure manner
- Build a comprehensive picture of the customer by pulling in important contact attribute information from your CRM platform
- Incorporate customer interactions on social channels into the overall customer record