What if you could prevent that inbound call or chat by delivering proactive updates and timely information before a need to contact you arises?
Reach out to customers through convenient and non-intrusive messaging channels. Sparkcentral supports sending Proactive Notifications over SMS, WhatsApp, and chat.
Reduce customer service costs
Deflect calls and email inquiries by reaching out to customers on familiar, low-cost messaging channels.
Reduce operations cost
Proactive reminders are an easy way to reduce costs around appointment no-shows and rescheduling activities, an easy way to improve on-time payments, and more.
Improve customer satisfaction
Address issues early and resolve them faster for improved CSAT and NPS scores while building lasting loyalty.
Sign up for a demo
Just fill out our Contact form and we’ll quickly be in touch to show you a demo and answer your questions.
Discover the possibilities
During a discovery session, our experts will work with you to identify the right
Operationalize your plan
Our onboarding process includes everything from agent skills to staffing to setting KPIs. You can be up and running in just a few weeks.
Launch your pilot
Watch customer satisfaction and loyalty improve, agent productivity rise, and customer service costs decrease.