With messaging-first care you can deliver better customer experiences that result in lower support costs and higher top line impact on revenue and customer retention.
These webinars feature brands that are leading the way in digital customer care and showcase their best practices, strategies, and policies.
Steven Van Belleghem, renowned speaker to Fortune 500 companies across the globe, gives a preview into customer experiences over the next decade.
Rik Vera will dive into how the interactions between customers and companies are continuing to develop as we enter into a world of extreme customer centricity.
Art Schoeller from Forrester gives you the guidance and information you need to navigate this digital revolution
If you’re an executive, leader, process innovator, or change agent in customer experience or in the contact center, you need to watch this.
Join Jay Baer for this upcoming webinar and learn everything you NEED to know about social care - in only 9 minutes.
DreamHost shares why they transformed their social media pages into viable, first-contact resolution channels. Learn how they got started, and the result they've achieved.
Learn best practices to forecast staffing, how to report on real-time activity, and ways to improve your team’s efficiencies during the holidays.
Social care leaders in the financial services industry, Western Union, shares how they operationalized and scaled their social care efforts to better reach a mobile international customer base.
Listen to best practices around building a top-performing contact center team for social media customer care. We break down trends, tips and things to know as you form and grow your social service team.
Hear from Gartner Research Director, Jenny Sussin, on the evolution and maturation of social as a full resolution service channel. In this webinar, you'll learn what brands can do to adopt social customer service as part of their multichannel service strategy.
Effort is one of the driving reasons for customer disloyalty. Watch to learn how providing low-effort experiences increases customer loyalty and engagement with customers.
Understand how JetBlue built a low-effort service organization that has increased guest loyalty, improved agent productivity and established them as airline customer care leaders.
Ian Jacobs, Senior Analyst at Forrester Research, lays out the use cases for various types of social customer service tools and discusses how choosing the correct toolset creates satisfied customers.
Learn how aligning customer support and marketing allowed Discover to successfully bring award-winning customer service to social channels.
Find out how Jack in the Box leverages social media to provide full resolution customer care, increase fan engagement and build brand loyalty.