These comprehensive reports provide the latest data and industry trends for digital customer care.
Learn how you can improve CSAT by deflecting high friction inquiries from self-service to digital messaging channels that are easy for your customer to use.
In this comprehensive report by Aberdeen, you’ll learn why and how messaging helps improve customer satisfaction, enhances employee engagement, and drives real financial results.
Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.
Stop focusing on delighting customers - seriously. Learn how providing consistently effortless experiences impacts customer loyalty and spending in this report, as well as three rules for delivering low-effort interactions.
Are you using a marketing tool for your customer engagement efforts?