These case studies demonstrate the results our customers have achieved since leveraging the Sparkcentral customer engagement platform.
DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral
Discover how DreamHost took their social care initiatives to the next level and became the first web hosting company to provide secure issue resolution.
Find out how Emirates tailored their social media customer care strategy to provide best-in-class service, significantly reduce response times and resolve 3x more customer issues.
Get new insights about how JetBlue’s social care team soars above the rest with consistent, speedy, and friendly service that results in issue resolution and happier guests.
Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.
Are you considering providing 24/7 social customer care? Learn how WestJet built a social care program that built a foundation for around-the-clock social media customer care - a first in Canada!