In this whitepaper we’ll discuss how and why banks are getting smart with their digital messaging efforts by embracing WhatsApp and in-app live chat
With messaging-first care you can deliver better customer experiences that result in lower support costs and higher top line impact on revenue and customer retention.
"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."
Steven Van Belleghem, renowned speaker to Fortune 500 companies across the globe, gives a preview into customer experiences over the next decade.