In this whitepaper we’ll discuss how and why brands are getting smart with their digital messaging efforts to provide better customer service and engagement.
In this comprehensive report by Aberdeen, you’ll learn why and how messaging helps improve customer satisfaction, enhances employee engagement, and drives real financial results.
Join Jay Baer for this upcoming webinar and learn everything you NEED to know about social care - in only 9 minutes.
DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral
Discover how DreamHost took their social care initiatives to the next level and became the first web hosting company to provide secure issue resolution.
Get new insights about how JetBlue’s social care team soars above the rest with consistent, speedy, and friendly service that results in issue resolution and happier guests.
Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.
DreamHost shares why they transformed their social media pages into viable, first-contact resolution channels. Learn how they got started, and the result they've achieved.
Would you like fries with that? Read this guide to delivering amazing customer experiences at your quick service restaurant. We serve up best practices, hiring and staffing tips and other sure-fire ways to upgrade your operations in this industry-specific guide.
Learn best practices to forecast staffing, how to report on real-time activity, and ways to improve your team’s efficiencies during the holidays.
Are you considering providing 24/7 social customer care? Learn how WestJet built a social care program that built a foundation for around-the-clock social media customer care - a first in Canada!