In this comprehensive report by Aberdeen, you’ll learn why and how messaging helps improve customer satisfaction, enhances employee engagement, and drives real financial results.
Join Jay Baer for this upcoming webinar and learn everything you NEED to know about social care - in only 9 minutes.
DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral
Discover how DreamHost took their social care initiatives to the next level and became the first web hosting company to provide secure issue resolution.
Find out how Emirates tailored their social media customer care strategy to provide best-in-class service, significantly reduce response times and resolve 3x more customer issues.
Get new insights about how JetBlue’s social care team soars above the rest with consistent, speedy, and friendly service that results in issue resolution and happier guests.
Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.
DreamHost shares why they transformed their social media pages into viable, first-contact resolution channels. Learn how they got started, and the result they've achieved.
Would you like fries with that? Read this guide to delivering amazing customer experiences at your quick service restaurant. We serve up best practices, hiring and staffing tips and other sure-fire ways to upgrade your operations in this industry-specific guide.
Learn best practices to forecast staffing, how to report on real-time activity, and ways to improve your team’s efficiencies during the holidays.
Are you considering providing 24/7 social customer care? Learn how WestJet built a social care program that built a foundation for around-the-clock social media customer care - a first in Canada!
Social care leaders in the financial services industry, Western Union, shares how they operationalized and scaled their social care efforts to better reach a mobile international customer base.
Stop focusing on delighting customers - seriously. Learn how providing consistently effortless experiences impacts customer loyalty and spending in this report, as well as three rules for delivering low-effort interactions.
With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 minutes.
Karen Bell-Wright, Senior Vice President, Retail and Contact Centres