Art Schoeller from Forrester gives you the guidance and information you need to navigate this digital revolution
If you’re an executive, leader, process innovator, or change agent in customer experience or in the contact center, you need to watch this.
In this whitepaper we’ll discuss how and why brands are getting smart with their digital messaging efforts to provide better customer service and engagement.
In this comprehensive report by Aberdeen, you’ll learn why and how messaging helps improve customer satisfaction, enhances employee engagement, and drives real financial results.
Join Jay Baer for this upcoming webinar and learn everything you NEED to know about social care - in only 9 minutes.
DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral
Discover how DreamHost took their social care initiatives to the next level and became the first web hosting company to provide secure issue resolution.
Get new insights about how JetBlue’s social care team soars above the rest with consistent, speedy, and friendly service that results in issue resolution and happier guests.
Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.
DreamHost shares why they transformed their social media pages into viable, first-contact resolution channels. Learn how they got started, and the result they've achieved.