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Reports

Three Opinions on Customer Data Security

Data security is top-of-mind for many brands these days: how do we provide a personalized experience for our customers without putting their PII at risk? Three experts share their opinions on data security in the contact center.

Case Studies

Jack in the Box Case Study

"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

Case Studies

Western Union Success Case Study

"We’ve grown Western Union’s social care requests by 50x in the last three years. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

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With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 minutes.

Karen Bell-Wright, Senior Vice President, Retail and Contact Centres

emirates

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