Steven Van Belleghem, renowned speaker to Fortune 500 companies across the globe, gives a preview into customer experiences over the next decade.
Learn how you can improve CSAT by deflecting high friction inquiries from self-service to digital messaging channels that are easy for your customer to use.
Rik Vera will dive into how the interactions between customers and companies are continuing to develop as we enter into a world of extreme customer centricity.
Art Schoeller from Forrester gives you the guidance and information you need to navigate this digital revolution
If you’re an executive, leader, process innovator, or change agent in customer experience or in the contact center, you need to watch this.
In this whitepaper we’ll discuss how and why brands are getting smart with their digital messaging efforts to provide better customer service and engagement.