How to Make Social a Full Resolution Digital Support Channel
Did you know that you can securely solve 100% of your customers issues on social without deflecting them to traditional channels (phone, email etc.)? Learn how providing full resolution service on social lowers the burden of effort on customers, increases brand loyalty, and significantly decreases servicing costs.
Watch on Demand
Watch this free webinar and learn
Why brands need to offer full resolution service on social without deflecting customers to other channels
How DreamHost collects and verifies personal information securely on social media
How DreamHost transformed Twitter and Facebook into viable, first-contact resolution channels
The results DreamHost has experienced since deploying social as a full service channel
About the Speakers
Content Marketing Manager
Ellice is Content Marketing Manager at DreamHost, where she oversees all social media and content marketing efforts.
Technical Support Specialist II
Sean is Technical Support Specialist II at DreamHost, where he makes sure broken websites get fixed, and that the Social Support team leaves no customer in the dark.
Product Marketing Manager
Krysta works with leading brands to help them improve their communication with customers, increase team efficiency, and lower servicing costs.
Our team can now handle and solve almost any customer issue on social media, reducing the burden of effort on customers and enabling our social customer care agents to make a real contribution to our overall service strategy.
Marissa Hanson, Product Marketing Manager, DreamHost
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