Watch this free webinar and learn

Why brands need to offer full resolution service on social without deflecting customers to other channels

How DreamHost collects and verifies personal information securely on social media

How DreamHost transformed Twitter and Facebook into viable, first-contact resolution channels

The results DreamHost has experienced since deploying social as a full service channel

About the Speakers

Ellice Soliven
Content Marketing Manager

Ellice is Content Marketing Manager at DreamHost, where she oversees all social media and content marketing efforts.

Sean Hubbard
Technical Support Specialist II

Sean is Technical Support Specialist II at DreamHost, where he makes sure broken websites get fixed, and that the Social Support team leaves no customer in the dark.

Krysta Gahagen
Product Marketing Manager

Krysta works with leading brands to help them improve their communication with customers, increase team efficiency, and lower servicing costs.

Our team can now handle and solve almost any customer issue on social media, reducing the burden of effort on customers and enabling our social customer care agents to make a real contribution to our overall service strategy.

Marissa Hanson, Product Marketing Manager, DreamHost

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