Steven Van Belleghem regularly speaks to leaders at Fortune 500 companies such as Google and Mercedez-Benz who rely on him to influence their customer experience and customer service investment priorities.
Most companies are too mired in dealing with the problems of yesterday to even focus on the technologies that will shape our lives in the future. In this thought provoking presentation, renowned keynote speaker and thought leader Steven Van Belleghem will reveal:
- What customer experiences will look like in the next five years
- How artificial intelligence, augmented reality, and the unknown experiences of tomorrow will affect customer experiences
- How to create a customer experience foundation of highly personalized, hyper segmented, and 100% customer focused experiences
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world. Failing to implement the digital relationship puts your company’s future on the line.
When Digital Becomes Human, Steven Van Belleghem