Download this guide and learn:

  • Verify guests and collect PII securely on social and mobile without asking them to share information publicly or switch channels
  • Connect customer contact information from any CRM with your social conversation history
  • Respond fast and with context with In-App Mobile Messaging
  • Create a more effortless experience for your customers, agents and managers

In an era of the impatient, hyper-connected customer, it is more important than ever that airlines make it as easy as possible for their guests to contact them, and on the channel of their choice. As more customers reach out to airlines on social and mobile channels looking for quicker and easier issue resolution, airlines need a customer service solution built for high volume and performance at scale.

Learn why award winning airlines trust Sparkcentral for effortless social and mobile customer service.

With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 minutes.

Karen Bell-Wright, Senior Vice President, Emirates