Productive Agent Desktop
Productive Agents = Happy Customers, and agent productivity is a Sparkcentral brand promise. Agents using the Sparkcentral Agent Desktop serve more customers while feeling less overwhelmed.
From basic automation rules that provide automatic responses or classify conversations, to full-fledged AI chatbots that use Natural Language Understanding to have conversations with customers — Sparkcentral supports the entire spectrum of AI to make your agents as productive as possible.
Automation for optimal efficiency
Auto-resolve conversations that don’t need an agent response.
Auto-responders to optimally prepare your agents
Respond out of business hours, and configure a flow of initial questions that can even pre-fill your CRM database.
Intelligent Topic and tag automation
Save agents from categorizing conversations manually.
Automatic assignment to avoid conflicts
Automatically push customer conversations to available customer service agents to eliminate confusion and overlap.
Topics based filtering
Agents automatically see conversations on relevant topics in their queue – no need for manual inspection.
Declare customers as VIPs so that their messages are prioritized to top of queue.
Fast answers to frequently asked questions.
Drag and drop
Pull resources from a built-in Knowledge Base into conversation reply box.
Search and find
Search and locate FAQ answers by title/content.
Collections show agents only relevant FAQ answers.
Sign up for a demo
Just fill out our Contact form and we’ll quickly be in touch to show you a demo and answer your questions.
Discover the possibilities
During a discovery session, our experts will work with you to identify the right
pilot use case.
Operationalize your plan
Our onboarding process includes everything from agent skills to staffing to setting KPIs. You can be up and running in just a few weeks.
Launch your pilot
Watch customer satisfaction and loyalty improve, agent productivity rise, and customer service costs decrease.