Messaging Apps

Over 1 billion people send 80 billion messages a day, which makes communicating on messaging apps the natural progression for 1:1 customer service. Sparkcentral helps customer-centric teams provide seamless, swift, and scalable care on the most popular apps.

messaging apps customer service

Drive digital efficiency with optimized workflows

Maximize agent and customer satisfaction with Sparkcentral’s channel-agnostic customer engagement dashboard built to easily route and resolve customer service issues. Messaging app support can be deployed immediately alongside other digital channels so agents can start engaging at once.

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Increase Customer Engagement Messaging

Messaging apps are woven into your customer’s lifestyle in a way no other customer service channel has been before and customers are willing to pay a premium to get excellent service on their preferred channels.

Ian Jacobs, Senior Analyst at Forrester

Gain customer context for full issue resolution

Get a complete view of the customer on messaging apps with a contextual, threaded history of customer interactions. Reduce time to resolution with the context needed to provide smooth and continuous issue resolution.

messaging apps secure authentication

How to Increase CSAT While Reducing Costs by 30%

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Ready To Make Your Entire Team More Effective?

When you put Sparkcentral to use you receive more than a proven platform, you also get expert guidance and playbooks designed to make your team more successful.

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