Over 1 billion people send 80 billion messages a day, which makes communicating on messaging apps the natural progression for 1:1 customer service. Sparkcentral helps customer-centric teams provide seamless, swift, and scalable care on the most popular apps.
Drive digital efficiency with optimized workflows
Maximize agent and customer satisfaction with Sparkcentral’s channel-agnostic customer engagement dashboard built to easily route and resolve customer service issues. Messaging app support can be deployed immediately alongside other digital channels so agents can start engaging at once.
Messaging apps are woven into your customer’s lifestyle in a way no other customer service channel has been before and customers are willing to pay a premium to get excellent service on their preferred channels.
Ian Jacobs, Senior Analyst at Forrester