You’ve created a mobile app and web experience your customers love, but can they reach you there? Build a fully-integrated means of communicating with customers powered by Sparkcentral’s messaging.
9 out of 10 consumers would like to message a business.
– Global Mobile Messaging Consumer Report 2016
Lower the cost of servicing while scaling digital operations
It’s simple: messaging costs less than chat and your customer prefer it. Using messaging for customer service improves business processes, agent efficiency, and your contact center’s bottom line with messaging ringing in ⅓ – ⅕ less than online chat.
Companies using messaging realize a host of significant financial advantages. For example, they achieve 25% greater annual growth in revenue, compared to peers that are not using messaging (19.4% vs. 15.5%). They also see a substantial increase (8.6%) in average profit margin per customer.
Aberdeen Group, 2017
Drive adoption of your mobile app with an enhanced user experience
From VIPs to targeted segments, wow your customers by capturing uniquely personal moments and resolving issues in real-time before they escalate. Build rapport and customer loyalty with responses tailored specifically to your customer in your brand’s mobile application across devices.