In-App Messaging

Give customers direct access to service and support in your mobile app.

You’ve created a mobile app experience your customers love, but can they reach you there? Build a fully-integrated means of communicating with customers powered by Sparkcentral’s in-app messaging.

 

9 out of 10 consumers would like to message a business.

– Global Mobile Messaging Consumer Report 2016

Lower the cost of servicing while scaling digital operations

It’s simple: messaging costs less than chat and your customer prefer it. Using messaging for customer service improves business processes, agent efficiency, and your contact center’s bottom line with messaging ringing in ⅓ – ⅕ less than online chat.

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Companies using messaging realize a host of significant financial advantages. For example, they achieve 25% greater annual growth in revenue, compared to peers that are not using messaging (19.4% vs. 15.5%). They also see a substantial increase (8.6%) in average profit margin per customer.

Aberdeen Group, 2017

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Drive adoption of your mobile app with an enhanced user experience

From VIPs to targeted segments, wow your customers by capturing uniquely personal moments and resolving issues in real-time before they escalate. Build rapport and customer loyalty with responses tailored specifically to your customer in your brand’s mobile application across devices.

social customer service retail example chat

Save 30% on Customer Service While Increasing CSAT

Global Mobile Messaging Consumer Report 2016
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in-app example

Respond to customers and resolve issues faster

Advanced automation technology routes conversations to the right agent at the right time, allowing you to focus on what really matters – delighting your customers. Provide smooth customer experiences in your brand’s mobile application.

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Ready To Make Your Entire Team More Effective?

When you put Sparkcentral to use you receive more than a proven platform, you also get expert guidance and playbooks designed to make your team more successful.

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