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Social Media Examiner (07/17/17)
How to Use Facebook Messenger for Social Customer Service
Social Media Examiner (06/16/17)
Social Customer Care: Apps and Processes for Success
Eye for Travel (05/08/17)
Customer service with a high-tech edge
Total Retail (04/25/17)
3 Tips for Successful Social Customer Service
Convince and Convert (04/21/17)
Are You Ready for the Future of Customer Service?
Website Magazine (04/17/17)
Customers Really Responding to Messaging Interactions
Frost & Sullivan (04/07/17)
How to Ensure a Seamless Customer Journey for Your Business across Digital Channels
CNET (04/05/17)
What to do when social media roasts your ad (cc: Pepsi)
Customer Experience Insight (03/29/17)
Case study: How we divided and conquered social service
MarTech Advisor (03/23/17)
Sparkcentral names Seasoned AI Software Developer, Larry Bernstein as CTO
Hospitality Technology Magazine (03/07/17)
3 Ways to Build Loyalty Through Low-Effort Customer Service
Social Media Today (10/26/16)
Why It’s Not About The Channel, It’s About The Customer [Podcast]
Digiday (8/10/16)
How fast-food chain Jack in the Box responds to 25,000 social mentions a month
Destination CRM (6/1/16)
When Ancient Babylonian Customer Service Goes Multi-Channel – CRM Magazine
Destination CRM (5/10/16)
Sparkcentral Adds WeChat Support – CRM Magazine
Social Media Today (4/20/16)
Delta Now Flying High With a Single Twitter Handle
Social Media Examiner (4/19/16)
8 Social Tools to Listen and Interact With Customers
Loyalty 360 (2/6/16)
Former Delta Air Lines Social Manager Talks About the Power of Customer Engagement
Destination CRM (10/13/15)
Sparkcentral Launches Secure Authentication for Social Customer Support
TMCNet (10/12/15)
Sparkcentral Makes Personal Information Secure on Social Media
Forbes (10/8/15)
Two Dozen Opportunities To Improve Your Customer Service
Smart Customer Service (9/18/15)
5 Brands that are Nailing Mobile Customer Service
Cloud Computing (9/15/15)
9 Mistakes Businesses Make on Social Media
Forbes (9/8/15)
Pioneering A New Era Of Customer Engagement
Forbes (9/23/15)
Biggest Startup Mistakes and How to Avoid Them
Customer Zone 360 (1/15/16)
5 Predictions for the Future of Customer Service (Or at Least for 2016)
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