Press and Media
Press releases
See what we’re up to
Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform.
What people are saying
The newsroom
Total Retail (04/25/17)
3 Tips for Successful Social Customer Service
Frost & Sullivan (04/07/17)
How to Ensure a Seamless Customer Journey for Your Business across Digital Channels
CNET (04/05/17)
What to do when social media roasts your ad (cc: Pepsi)
Hospitality Technology Magazine (03/07/17)
3 Ways to Build Loyalty Through Low-Effort Customer Service
Social Media Today (10/26/16)
Why It’s Not About The Channel, It’s About The Customer [Podcast]
Digiday (8/10/16)
How fast-food chain Jack in the Box responds to 25,000 social mentions a month
Destination CRM (6/1/16)
When Ancient Babylonian Customer Service Goes Multi-Channel – CRM Magazine
Destination CRM (5/10/16)
Sparkcentral Adds WeChat Support – CRM Magazine
Social Media Today (4/20/16)
Delta Now Flying High With a Single Twitter Handle
Social Media Examiner (4/19/16)
Loyalty 360 (2/6/16)
Former Delta Air Lines Social Manager Talks About the Power of Customer Engagement
Destination CRM (10/13/15)
Sparkcentral Launches Secure Authentication for Social Customer Support
TMCNet (10/12/15)
Sparkcentral Makes Personal Information Secure on Social Media
Forbes (10/8/15)
Two Dozen Opportunities To Improve Your Customer Service
Smart Customer Service (9/18/15)
5 Brands that are Nailing Mobile Customer Service
Cloud Computing (9/15/15)
9 Mistakes Businesses Make on Social Media
Forbes (9/8/15)
Pioneering A New Era Of Customer Engagement
Forbes (9/23/15)
Biggest Startup Mistakes and How to Avoid Them
Customer Zone 360 (1/15/16)
5 Predictions for the Future of Customer Service (Or at Least for 2016)
Brand assets
Read about the latest best practices in customer service on our blog.
