Have a Sparkcentral expert walk you through a demo
- Get context into trending topics and incoming conversations to better understand how customers perceive and value your brand.
- Empower agents to respond faster and resolve issues in the most efficient and personal way possible.
- Report on key metrics to optimize team productivity and enhance conversations to improve customer engagement.
increase in number of conversations handled/agent/hour
Not only do we love to engage in personalized conversations with our guests, we respond fast – the average response time for us is less than 10 minutes!