We are transforming the customer service industry

Today’s consumers expect more from brands than ever before. This means they no longer accept listening to hold music and waiting hours for their issues to be resolved. Instead, they’re reaching out to companies directly through social media, and when they don’t get answers quickly, they aren’t afraid to air their complaints. 

We understand how the convergence of social, mobile, and on-demand technologies shape consumer expectations. No matter what communication channel your customers are using, Sparkcentral is here to help you behave like the customer-focused brand you want to be.

Our leadership

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Davy Kestens

CEO

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Sophie Vu

VP of Marketing

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Marc Medrano

VP of Global Enterprise Sales

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Tyler Cole

VP of Engineering

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Jerry Fletcher

VP of Customer Success

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Meg Christolini

VP of Product

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Christoph Neut

VP of EMEA

Our board members

Bob Spinner

Jackson Square Ventures

Barmak Meftah

AlienVault

Jim Simons

Split Rock Partners

Today’s consumers expect more from brands than ever before. This means they no longer accept listening to hold music and waiting hours for their issues to be resolved. Instead, they’re reaching out to companies directly through modern channels such as social media, and when they don’t get answers quickly, they aren’t afraid to air their complaints.

Jim Simons, Managing Director at Split Rock Partners

Our investors

scjacksonfounderssplitrock

Want to transform how you interact with your customers?