Sparkcentral is transforming the way you engage with customers
Sparkcentral has made our jobs (as agents) so much easier. It allows us to be part of the conversation in real-time, at scale and at high volume.
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Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform.
We’ve grown Western Union’s social care requests by 50x in the last three years. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!
Karen O’Brien, VP of Global Social Media at Western Union
Not only do we love to engage in personalized conversations with our guests, we respond fast – the average response time for us is less than 10 minutes!
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DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral
Discover how DreamHost took their social care initiatives to the next level and became the first web hosting company to provide secure issue resolution.
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Sunrun’s Dedicated Social Service Strategy
Not sure your brand has enough social engagement to form a dedicated care team? Read how Sunrun's early investment in a dedicated social service strategy made them the leader in solar social care.
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How Emirates reduced social response times by 90% and tripled outbound volume
Find out how Emirates tailored their social media customer care strategy to provide best-in-class service, significantly reduce response times and resolve 3x more customer issues.