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Sparkcentral is transforming the way you engage with customers

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ENGIE Electrabel and Sparkcentral are proud to work together 

Engie Electrabel and Sparkcentral are proud to work together on a Messaging First strategy to engage and service ENGIE’s millions of customers across modern digital channels. Today we already serve clients on Facebook Messenger and we are actively replacing Live Chat with On-Web Messaging. Our collective goal is to positively impact NPS while reducing TCO of service operations.

Proven results with beloved brands

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engie
Emirates
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western union
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Customer Success Stories

Case Studies

Jack in the Box Case Study

"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

Case Studies

Western Union Success Case Study

"We’ve grown Western Union’s social care requests by 50x in the last three years. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

Sunrun Case Study
Case Studies, Getting Started

Sunrun’s Dedicated Social Service Strategy

Not sure your brand has enough social engagement to form a dedicated care team? Read how Sunrun's early investment in a dedicated social service strategy made them the leader in solar social care.

Trusted by loved brands

Resolve 100% of customer issues securely, quickly, and at scale