"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."
ENGIE Electrabel and Sparkcentral are proud to work together
Engie Electrabel and Sparkcentral are proud to work together on a Messaging First strategy to engage and service ENGIE’s millions of customers across modern digital channels. Today we already serve clients on Facebook Messenger and we are actively replacing Live Chat with On-Web Messaging. Our collective goal is to positively impact NPS while reducing TCO of service operations.
Proven results with beloved brands
Customer Success Stories
DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral
Discover how DreamHost took their social care initiatives to the next level and became the first web hosting company to provide secure issue resolution.
Get new insights about how JetBlue’s social care team soars above the rest with consistent, speedy, and friendly service that results in issue resolution and happier guests.
Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.