What is asynchronous messaging?
Asynchronous messaging is the ability to send a message at any time, regardless of whether the other party is available to immediately respond.
All channels that Sparkcentral supports are implemented as asynchronous channels. Even our live chat solution is based on this principle: visitors of your website can start chatting without fearing to get disconnected or ever having to start all over. With Sparkcentral, businesses can take advantage of this new way of communicating with one powerful but easy-to-use solution.
Have a look at how agents use the Sparkcentral agent desktop to serve customers on Facebook Messenger:
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