Whether you have live chat on your website today or are looking to add it — there is a better way.
When your live chat is powered by asynchronous messaging, your customers experience NO waiting on hold, NO getting disconnected or “timed out”, NO having to start over, and NO text limitations.
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What will the conversion from your outdated solution to Modern Live Chat do for your business?
Increase conversion rate and revenue
Meet customers where they are when shopping on your website, and remove any hurdles between their intent to buy and the purchasing transaction.
Reduce customer service cost
Lower cost significantly. Live chat agents on Sparkcentral are 25-30% more productive compared to support teams on legacy live chat software. See Asynchronous Messaging to find out why.
Improve customer experience
Customers love the simplicity of chatting with customer support on their terms. No waiting on hold, no getting disconnected, no waiting for the agent to find an answer to a customer question. Higher customer satisfaction is likely to drive positive mentions on social media.
Increase customer loyalty
Loyalty should be about you being loyal to them: by being where they are. Serving customers better on your website or within your app will make them come back, stay, and tell others.
Deploying customer service on Modern Live Chat is easy: Sparkcentral – or your IT group – uses the Modern Live Chat SDK to embed the live chat plugin into your website or eCommerce platforms (e.g., Shopify, Magento, Joomla) or Mac and Android mobile apps. Key elements like the chat button, prechat messages, simple chatbot scripts can all be customized to incorporate your company logo and overall brand look & feel. Your agents can be trained in half a day, either onsite or remotely, and the entire solution can be up and running in a matter of weeks.
Sign up for a demo
Just fill out our Contact form and we’ll quickly be in touch to show you a demo and answer your questions.
Discover the possibilities
During a discovery session, our experts will work with you to identify the right
pilot use case.
Operationalize your plan
Our onboarding process includes everything from agent skills to staffing to setting KPIs. You can be up and running in just a few weeks.
Launch your pilot
Watch customer satisfaction and loyalty improve, agent productivity rise, and customer service costs decrease.