May 8, 2019 –– Sparkcentral today announced its participation as a Platinum Sponsor at the Gartner Customer Experience & Technologies Summit 2019 that takes place May 22nd to 23rd in London. Sparkcentral will lead a presentation on messaging customer service, together with its customer Jan De Smet, Head of Customer Service & Operations for B2C & B2B at ENGIE, on Thursday the 23rd of May at 11:45am. A compelling business case will be shared from ENGIE’s success implementing Sparkcentral’s leading messaging customer service platform.
The annual Gartner summit is widely recognized as the leading CX and technology event in the EMEA region and will bring together some of the world’s foremost CX technology and service providers to discuss innovations and trends that are imperative to those industries. Participants of the event will have an opportunity to interact with over 700 peers and learn from over 20+ Gartner analysts, guest experts and several key-notes.
Sparkcentral is a global SaaS messaging customer service platform company combining chat, social, and messaging in one solution. Its mission is to change the way customer service is delivered around the world. Its innovative enterprise grade AMD (Automated Message Distribution) platform is used by leading customer-centric brands in various industries including utilities, telecom, financial services, retail and travel. With an innovation and growth track record of over six years, Sparkcentral brings deep expertise in how companies will need to change the way they engage with their digital customers in the years to come.
“The CX innovation partnership between ENGIE and Sparkcentral started almost two years ago with a bold ambition to deflect 50% of customer contacts from traditional phone/email channels towards modern mobile digital messaging channels, increase C-Sat/NPS while reducing costs by the end of 2020,” stated Christoph Neut, VP EMEA at Sparkcentral. “During our co-presentation we will share our unique CX vision, key lessons learned from implementing a messaging-first strategy with ENGIE and provide relevant facts and figures about the transformation journey we are on together. We hope to welcome many of the summit delegates in our vendor briefing and inspire them to also start changing the way they deliver services to their valued customers.”
Learn more about Gartner Customer Experience & Technologies Summit 2019 at https://www.gartner.com/en/conferences/emea/customer-experience-uk
About the Gartner Customer Experience & Technologies Summit
Customer experience trends will be further discussed at the Gartner Customer Experience & Technologies Summit 2019 taking place May 22-23 in London. Follow news and updates from the event on Twitter at #GartnerCX.