Sparkcentral, Inc. today announced that the company’s Board of Directors has appointed Joe Gagnon as Chief Executive Officer to lead the company through its next phase of growth. He will assume day-to-day leadership of the company and will also join Sparkcentral’s Board of Directors. Gagnon, a contact center and enterprise SaaS software veteran, most recently served as Chief Customer Officer and SVP/Global GM for Cloud Solutions at Aspect Software.

“It has been an honor to serve as the CEO of Sparkcentral since founding the company and I am unbelievably proud of what our team has accomplished together over the last six years. We have made meaningful progress toward our top company priorities and have made messaging-based customer support more convenient for enterprises and their customers than ever,” stated Davy Kestens, Sparkcentral’s Founder.

Before joining Sparkcentral, Gagnon served in the C-suite at Aspect Software. He also was President/COO of Penn Foster, President of e-Dialog, and CEO of Exit41. Additionally, Gagnon has served as a Board Member for LiveVox and as an Advisory Board Member for Bright Pattern. Joe Gagnon has a passion for high performance, both professionally and personally, as an accomplished athlete, author, and entrepreneur.

“The customer support market is poised for significant growth and I am incredibly excited to assume the role of CEO at this time.” Gagnon shared, “We have a very talented team at Sparkcentral who are focused on innovating in the message-based software space and we are on our way to assuming a position of market leadership.”

“There couldn’t be a better time for Sparkcentral to hire someone like Joe and I’m thrilled we’re able to bring someone of his caliber on board,” said Bob Spinner, Managing Director of Jackson Square Ventures and Sparkcentral Board Director “The Global 5000 increasingly look to messaging to deliver excellent customer service and Sparkcentral’s platform brings more convenience and, by way of software integrations, efficiency to customer interactions than ever before. Adding Joe to the team as CEO will allow us to leverage his experience to take Sparkcentral to the next level,” he said.

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