Case Studies Archives - Sparkcentral

Channels
- - Asynchronous Messaging
  The foundation of digital customer service
  - WhatsApp
  Offer customer service on the most popular app on the planet
  - Modern Live Chat
  Turn chat that disconnects into messaging that delights
  - Social Media
  Move public conversations to personal messaging
  - SMS
  Turn your 1-way notification channel into a 2-way service channel
Product
- - Automated Message Distribution
  The core of a digital customer service platform
  - Productive Agent Desktop
  Agent productivity reduces cost and agent attrition
  - Reporting and Analytics
  Learn. Optimize. Repeat.
  - APIs & Integrations
  Our APIs to integrate with your backend systems
Solutions
- - Omni-Channel Digital Care
  Give your agents a truly unfragmented view of your customers’ cross-channel activity
  - Call Deflection
  Show your customers a better way: move them from voice to messaging
  - AI Virtual Agents
  Make your agents even more productive, by introducing AI-powered chatbots
  - Proactive Notifications
  Don’t wait until they contact you: keep your customers informed proactively
Industries
- - Financial Services
  Messaging for banks, insurances, and wealth management
  - Retail
  Add messaging to your social media mix
  - Travel & Hospitality
  Get closer to your guests by letting them message you
  - Service Providers
  Lower service cost and deflect calls through messaging and modern live chat
Resources
- - Customer Success
  How we are helping companies with digital customer service
  - Sparkcentral Blog
  Our thought leadership, all in one place
  - Webinars
  Educational content on digital transformation, messaging, and social customer care
  - Guides & Datasheets
  Get started or get better at what you do

Jack in the Box office

May 7, 2018 Jack in the Box Case Study

"Within the first week of using Sparkcentral, the guest relations team at Jack in the...

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western union case study

May 7, 2018 Western Union Success Case Study

"We’ve grown Western Union’s social care requests by 50x in the last three years. Using...

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dreamhost secure auth for social cs

February 19, 2017 DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral

Discover how DreamHost took their social care initiatives to the next level and became the...

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sunrun case study

February 19, 2017 Sunrun’s Dedicated Social Service Strategy

Not sure your brand has enough social engagement to form a dedicated care team? Read...

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JetBlue Case Study

February 12, 2017 How JetBlue Consistently Delights Digital Customers with Sparkcentral

Get new insights about how JetBlue’s social care team soars above the rest with consistent,...

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discover case study

February 2, 2017 Bridging the Gap: How Discover Aligned Customer Service and Marketing on Social

Finding the right balance between customer service and marketing on social media doesn't have to...

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