logo logo
logo logo
MENUMENU
  • Channels

      • Asynchronous Messaging

      The foundation of digital customer service


      • WhatsApp

      Offer customer service on the most popular app on the planet


      • Modern Live Chat

      Turn chat that disconnects into messaging that delights


      • Social Media

      Move public conversations to personal messaging


      • SMS

      Turn your 1-way notification channel into a 2-way service channel

  • Product

      • Automated Message Distribution

      The core of a digital customer service platform


      • Productive Agent Desktop

      Agent productivity reduces cost and agent attrition


      • Reporting and Analytics

      Learn. Optimize. Repeat.


      • APIs & Integrations

      Our APIs to integrate with your backend systems

  • Solutions

      • Omni-Channel Digital Care

      Give your agents a truly unfragmented view of your customers’ cross-channel activity


      • Call Deflection

      Show your customers a better way: move them from voice to messaging


      • AI Virtual Agents

      Make your agents even more productive, by introducing AI-powered chatbots


      • Proactive Notifications

      Don’t wait until they contact you: keep your customers informed proactively

  • Industries

      • Financial Services

      Messaging for banks, insurances, and wealth management


      • Retail

      Add messaging to your social media mix


      • Travel & Hospitality

      Get closer to your guests by letting them message you


      • Service Providers

      Lower service cost and deflect calls through messaging and modern live chat

  • Resources

      • Customer Success

      How we are helping companies with digital customer service


      • Sparkcentral Blog

      Our thought leadership, all in one place


      • Webinars

      Educational content on digital transformation, messaging, and social customer care


      • Guides & Datasheets

      Get started or get better at what you do

Message Us!
Category:
  • All Categories
  • Announcements
  • Best Practices
  • Building a Team
  • Chatbots/Virtual Agents
  • Customer Service
  • Featured
  • Industries
    • Airline
    • Finance
    • Industry Trends
    • Retail
    • Service Providers
  • Integrations
  • Social Customer Service
  • WhatsApp

May 8, 2019 Sparkcentral Is a Platinum Sponsor of Gartner CX Summit 2019 to Present Business Case for Messaging Customer Service with ENGIE

May 8, 2019 –– Sparkcentral today announced its participation as a Platinum Sponsor at the Gartner Customer...

Read More
Süpersonic Quote
March 25, 2019 Süpersonic Taps Sparkcentral to Provide Super Customer Service on Top Digital Messaging Channels

#1 ISP in South Africa partners with industry-leading messaging customer service platform to power effortless...

Read More
About
  • Clients
  • Company
  • Careers
  • Contact Us
Learn
  • Blog
  • Resources
  • Press
  • Media Mentions
  • GDPR Compliance
Support
  • Login
  • User Support
United States

1 (866) 559 6229
535 Mission Street,
Floor 19
San Francisco, CA 94105

Europe

Kempische Steenweg, 311 b6.01
3500 Hasselt
Belgium

© Copyright 2019 Sparkcentral. All Rights Reserved.
TERMS | PRIVACY POLICY