Service Providers Archives

Channels
- - Asynchronous Messaging
  The foundation of digital customer service
  - WhatsApp
  Offer customer service on the most popular app on the planet
  - Modern Live Chat
  Turn chat that disconnects into messaging that delights
  - Social Media
  Move public conversations to personal messaging
  - SMS
  Turn your 1-way notification channel into a 2-way service channel
Product
- - Automated Message Distribution
  The core of a digital customer service platform
  - Productive Agent Desktop
  Agent productivity reduces cost and agent attrition
  - Reporting and Analytics
  Learn. Optimize. Repeat.
  - APIs & Integrations
  Our APIs to integrate with your backend systems
Solutions
- - Omni-Channel Digital Care
  Give your agents a truly unfragmented view of your customers’ cross-channel activity
  - Call Deflection
  Show your customers a better way: move them from voice to messaging
  - AI Virtual Agents
  Make your agents even more productive, by introducing AI-powered chatbots
  - Proactive Notifications
  Don’t wait until they contact you: keep your customers informed proactively
Industries
- - Financial Services
  Messaging for banks, insurances, and wealth management
  - Retail
  Add messaging to your social media mix
  - Travel & Hospitality
  Get closer to your guests by letting them message you
  - Service Providers
  Lower service cost and deflect calls through messaging and modern live chat
Resources
- - Customer Success
  How we are helping companies with digital customer service
  - Sparkcentral Blog
  Our thought leadership, all in one place
  - Webinars
  Educational content on digital transformation, messaging, and social customer care
  - Guides & Datasheets
  Get started or get better at what you do

May 8, 2019 Sparkcentral Is a Platinum Sponsor of Gartner CX Summit 2019 to Present Business Case for Messaging Customer Service with ENGIE

May 8, 2019 –– Sparkcentral today announced its participation as a Platinum Sponsor at the Gartner Customer...

March 25, 2019 Süpersonic Taps Sparkcentral to Provide Super Customer Service on Top Digital Messaging Channels

#1 ISP in South Africa partners with industry-leading messaging customer service platform to power effortless...