For Customer Engagement, Social Media was trendy – but the trend is something else: Message-Based Communication Customer Acquisition Costs (CAC) are rising,......
Sparkcentral is an official WhatsApp Business Solution Provider, one of the first to launch Companies...Read More
Sparkcentral recently had the pleasure of inviting Ian Jacobs, Principal Analyst at Forrester, to join...Read More
Agents make up the heart of the contact center. Every day, they assist hundreds of...Read More
A question that was top of mind for many attendees of the Aviation Festival Americas...Read More