Announcements
Best Practices
Building a Team
Customer Service
Industry Trends
qsr customer service
March 21, 2017

QSR Buzzwords Take on a New Meaning in CS

QSR Customer Service Buzzwords Satisfy, Customize, Authentic, Fresh, and Sustainable are all words QSR brands use to attract millennials today. These buzzwords are extremely effective not only when marketing to ...

retail customer service
March 14, 2017

Retail Customer Service Do’s and Don’ts

The retail landscape has undergone considerable changes in the past few decades. The rise of the shopping center brought a plethora of new shopping choices to suburban America and online technology quickly follo...

ai bots myths
March 2, 2017

3 Myths about Bots & Artificial Intelligence

Bots and Artificial Intelligence are trending topics and it seems everyone wants to have one, but what does embarking on this technology journey really mean? Some brands have already begun using bots & artificia...

Loading...

Get top insights delivered to your inbox weekly!