What are the right customer feedback channels for “Voice” of the Customer programs? So the other day I got ready to head......
What are the right customer feedback channels for “Voice” of the Customer programs? So the...Read More
After a few years in the world of customer success and experience, I’ve come to...Read More
On September 27, 2018, we organized a webinar on WhatsApp together with our partner Smooch,...Read More
According to the population projections from the US Census Bureau, millennials are expected to surpass...Read More
Aviation Festival 2018 in London is over, and it’s time to gather some thoughts on...Read More
The Execs in the Know Customer Response Summit in Marina del Rey has come to...Read More