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emotional connections digital age
October 26, 2017

Making Emotional Connections in a Digital Age

“Digital” has been in the spotlight this year for contact centers and for many brands their digital journey is only just beginning. At Frost & Sullivan’s Contact Center West’s MindXchange, we had a...

Generation Z Customer Service
July 19, 2017

Are You Prepared to Serve Generation Z?

Preparing for the future of digital customer service begins with knowing who your customers are (and will be) and understanding their preferences. Generation Z, those born after 1995, will make up 30% of the...