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Are You Prepared to Serve Generation Z?

Preparing for the future of digital customer service begins with knowing who your customers are (and will be) and understanding their preferences. Generation Z, those born after 1995, will make up 30% of the US population by 2020 and will be a force to be reckoned with when it comes to expectatio...

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Generation Z Customer Service
July 19, 2017

Are You Prepared to Serve Generation Z?

Preparing for the future of digital customer service begins with knowing who your customers are (and will be) and understanding their preferences. Generation Z, those born after 1995, will make up 30% of the US ...

Delta Customer Service
June 13, 2017

Reasons to Love Delta’s Customer Experience

Flying; you either love it or you hate it based off of your customer experience. It’s either the one thing you look forward to all year or it’s the one thing, other than burpees, that makes your heart rate m...

future digital customer service
June 8, 2017

The Future of Digital Customer Service

This year, 2017, marks the age of the digital customer. Every brand is navigating towards a more customer centric strategy to ensure that every customer is receiving the service they expect, on the channel they ...

May 23, 2017

Social Media for Customer Service: FAQ

The top 10 social media customer service questions: Providing customer support on social media channels like Twitter, Facebook, and Instagram has changed over the last decade. Brands have created handles and pa...

employee burnout
April 28, 2017

Dealing With Customer Service Employee Burnout

Frost & Sullivan identified customer service as a strategic imperative for brands who want to differentiate themselves from the competition. Consumers have a breadth of options when it comes to buying goods and ...

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