Krysta GahagenKrysta Gahagen

Social Media for Customer Service: FAQ

The top 10 social media customer service questions: Providing customer support on social media channels like Twitter, Facebook, and Instagram has changed over the last decade. Brands have created handles and pages, invested in marketing, and interacted with customers on these relatively new di...

Announcements
Best Practices
Building a Team
Customer Service
Industry Trends
May 23, 2017

Social Media for Customer Service: FAQ

The top 10 social media customer service questions: Providing customer support on social media channels like Twitter, Facebook, and Instagram has changed over the last decade. Brands have created handles and pa...

employee burnout
April 28, 2017

Dealing With Customer Service Employee Burnout

Frost & Sullivan identified customer service as a strategic imperative for brands who want to differentiate themselves from the competition. Consumers have a breadth of options when it comes to buying goods and ...

qsr customer service
March 21, 2017

QSR Buzzwords Take on a New Meaning in CS

QSR Customer Service Buzzwords Satisfy, Customize, Authentic, Fresh, and Sustainable are all words QSR brands use to attract millennials today. These buzzwords are extremely effective not only when marketing to ...

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