Exceed customer service expectations
Introducing the Sparkcentral Customer Engagement Platform. Deliver amazing customer experiences at scale across any messaging channel.Request Demo Learn More
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Let’s reimagine the customer experience
Engage at every customer touchpoint
Get to know your customers across integrated CX touchpoints while creating, delivering and indexing events across the customer lifecycle.
Respond and resolve issues faster
Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters - delighting your customers.
Delight and increase lifetime value
Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.
Sparkcentral Spring 2015 Release
Greater Flexibility and Automation for Better WorkflowsView Press Release
Topics and automated team routing
Automatically route the entire customer conversation to the right team members at the right time based on the topic of the moment.
Advanced team roles
Managers can set and modify agent’s roles on the fly for the reallocation of the team based on workforce needs, volume, and security.
Social Workforce Management
Integrate social channel support into your contact center and workflow and empower teams to provide high levels of coordinated service and a premium brand experience.
“Customer experience doesn’t begin and end with a flight. It’s an ongoing relationship built on a lifetime of trust, loyalty and service.”Jerry Fletcher, Social Media Manager