Exceed customer service expectations

Introducing the Sparkcentral Customer Engagement Platform. Deliver amazing customer experiences at scale across any messaging channel.

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  • Delta
  • Uber
  • Dropbox
  • Netflix
  • Sears
  • T-Mobile

Announcing the Sparkcentral Spring 2015 Release. Learn More.

Let’s reimagine the customer experience

engage

Engage at every customer touchpoint

Get to know your customers across integrated CX touchpoints while creating, delivering and indexing events across the customer lifecycle.

fastest

Respond and resolve issues faster

Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters - delighting your customers.

delight

Delight and increase lifetime value

Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.

New

Sparkcentral Spring 2015 Release

Greater Flexibility and Automation for Better Workflows

As customer support organizations grow increasingly reliant on social interactions, Sparkcentral Spring ‘15 is a keystone for generating fast, accurate and thorough replies to each individual, on every channel.

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Topics and automated team routing

Automatically route the entire customer conversation to the right team members at the right time based on the topic of the moment.

Advanced team roles

Managers can set and modify agent’s roles on the fly for the reallocation of the team based on workforce needs, volume, and security.

Social Workforce Management

Integrate social channel support into your contact center and workflow and empower teams to provide high levels of coordinated service and a premium brand experience.

“Customer experience doesn’t begin and end with a flight. It’s an ongoing relationship built on a lifetime of trust, loyalty and service.”

Jerry Fletcher, Social Media Manager

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Jerry Fletcher, Delta Airlines

Latest News

3/24/15

Sparkcentral Unveils Spring ‘15 Edition

Sparkcentral today announced the Spring ‘15 edition of its real-time customer engagement platform, featuring stronger automation, flexible workflow and integrated workforce management for social in the enterprise contact center.

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Past News

1/20/15

Sparkcentral Raises $12M Series B Funding Led by Split Rock Partners

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12/10/14

Sparkcentral Opens European Headquarters in Belgium

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11/5/14

Sparkcentral Announces Autumn ‘14 Edition for Enterprises, Radically Reduces Social Media Response Times

Read More

See how Sparkcentral can help you impress your customers!

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