Exceed customer service expectations
Introducing the Sparkcentral Customer Engagement Platform. Deliver amazing customer experiences at scale across any messaging channel.Request Demo Learn More
Announcing the Sparkcentral Summer 2015 Release. Learn More.
Let’s reimagine the customer experience
Engage at every customer touchpoint
Get to know your customers across integrated CX touchpoints while creating, delivering and indexing events across the customer lifecycle.
Respond and resolve issues faster
Advanced automation technology routes conversations to the right agents at the right time, allowing you to focus on what really matters - delighting your customers.
Delight and increase lifetime value
Proactively engage your customers by capturing uniquely personal engagements and resolve issues before they escalate.
Sparkcentral Summer 2015 Release
Streamlining Instagram into Social Media Customer SupportView Press Release
Sparkcentral’s UI is designed around multi-thread management. This is where the magic happens. Imagine multiple, unrelated individual customer conversations occurring concurrently and all of those conversations still appearing in a single unified customer profile. It allows agents to see all previous and ongoing conversations, making for an efficient and streamlined process. Agents can view all of the information they need to solve an issue quickly and keep the customer happy and feeling like their time is valued.
Embedded context will enable agents to view images and videos directly from the Sparkcentral UI so agents do not have to exist the application to gain context of the original post. This deviates from the competition which may link out to a image or video using a URL, or in some cases not support video at all.
“It’s not so much the problems that we can see, it’s the problems that we can’t see and what’s vitally important is to have a partner that can help us resolve those problems.”Mark Davis, Vice President, Customer Service Operations